juan364 Frequently Asked Questions

Signing up for a juan364 account takes less than two minutes. Visit juan364.app and click the registration button, then fill in your full legal name, date of birth, a valid email address, and your Philippine mobile number. Choose a strong password, accept the Terms & Conditions, and hit submit. A confirmation message will be sent to your registered email or SMS. You must be at least 21 years old to register — this is a PAGCOR requirement for casino-style online gambling in the Philippines.

Juan364 accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, Passport, UMID, Driver's License, SSS ID, and PRC ID. Your document must be valid, unexpired, and clearly readable — blurry or cropped images will be rejected. For certain transactions, you may also be asked to submit a proof of address (a recent utility bill or bank statement) and a selfie holding your ID. KYC is typically reviewed within a few hours on business days.

No. Juan364 strictly enforces a one account per person policy. Registering multiple accounts — even under different email addresses or mobile numbers — is a violation of the juan364 Terms & Conditions and will result in all associated accounts being permanently terminated and all balances being forfeited. If you've lost access to your original account, contact our support team via live chat to recover it rather than creating a new one.

Go to the juan364 login page and click "Forgot Password." Enter the email address registered to your account and follow the instructions in the reset email that gets sent to you. The reset link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you no longer have access to your registered email address, contact the juan364 support team via live chat — they'll verify your identity and help you regain access.

Contact the juan364 support team via live chat and request account closure. Before the account is closed, any pending wagering activity will be resolved and any remaining verified balance will be processed for withdrawal to your registered payment method. Note that if you're closing your account due to a gambling problem, you may want to consider self-exclusion instead — visit our Responsible Gaming page for details on that option.

Juan364 may suspend an account for several reasons: incomplete KYC verification, suspicious or potentially fraudulent activity detected on the account, a suspected terms violation such as operating multiple accounts, or a regulatory requirement. In most cases, you'll receive an email explaining the reason and the steps needed to resolve it. If your account has been suspended and you're unsure why, contact the juan364 support team via live chat with your registered email address ready for verification.

The minimum deposit on juan364 is ₱100. This applies to all supported payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. All deposits are processed in Philippine Peso (PHP) with no hidden currency conversion fees. Juan364 does not charge a deposit fee on its end, though your bank or e-wallet provider may apply their own transaction charges — check with them directly if you're unsure.

For verified juan364 accounts, GCash withdrawals are typically processed within one business hour of the request being submitted. This makes GCash the fastest withdrawal method available on juan364. Processing times may be slightly longer during peak hours or if your account requires additional verification. The minimum withdrawal amount via GCash is ₱200. Withdrawals are sent to the same GCash mobile number linked to your juan364 account.

Yes. Juan364 supports deposits and withdrawals via BPI, BDO, and Metrobank in addition to GCash and PayMaya. Bank transfers typically take longer to process than e-wallet transactions — expect up to one business day for bank deposit confirmations and one to three business days for bank withdrawals, depending on your bank's processing schedule. For the fastest transactions, GCash and PayMaya are recommended. All bank transactions are denominated in PHP.

There are a few common reasons for a delayed withdrawal on juan364: your account KYC may be incomplete or pending review, the withdrawal amount may have triggered an enhanced due diligence check, or there may be an active bonus with incomplete wagering requirements attached to your balance. If your verified withdrawal has been pending for more than two hours (for GCash/PayMaya) or two business days (for bank transfers), contact the juan364 support team via live chat with your transaction reference number.

Juan364 does not charge fees on standard withdrawals. The full amount you request is what arrives in your GCash, PayMaya, or bank account — no hidden platform deductions. However, your payment provider (e.g., your bank) may charge their own transfer fees independent of juan364. The minimum withdrawal amount is ₱200. There is no maximum per-withdrawal cap for verified accounts, though very large withdrawals may require additional documentation.

Juan364 offers a wide library of games covering the most popular categories for Filipino players: online slots including JILI titles, live dealer casino games (baccarat, blackjack, roulette, and more), online bingo, online sabong, sports betting covering PBA, NBA, boxing, UFC, and table tennis, plus esports betting on titles like Mobile Legends, Dota 2, and Valorant. The full game catalogue is accessible directly from your browser on any device — no app download required.

Yes. All slot games on juan364 use certified Random Number Generator (RNG) technology, meaning every spin outcome is completely random and independent of previous results. RTP stands for Return to Player — it represents the theoretical percentage of wagers a slot returns to players over a very large number of spins. Most JILI slots on juan364 have RTPs ranging from 95% to 97.5%. The RTP for each game is typically visible in the game's information panel before you start playing.

Yes, and most Filipino players do. Juan364 is fully optimised for mobile browsers on both Android and iOS devices — no app download is needed. Simply open your browser (Chrome, Safari, or Firefox), navigate to juan364.app, and log in. The full game catalogue, deposit and withdrawal functions, responsible gaming tools, and live support chat are all accessible from your phone. For the smoothest experience, use a stable WiFi or a 4G/5G connection.

Juan364's platform is designed to handle connection interruptions gracefully. For RNG slot games, if a spin was already initiated before the disconnection, the result will be recorded on the server and visible when you reconnect — your bet is not lost. For live dealer games, the round will continue on the dealer's table and the result will be applied to your account. If you experience a disconnection during a bet that results in an unexplained outcome, contact support with the game name, date, and approximate time.

Yes. Sabong (cockfighting) is one of the most popular betting categories among Filipino players on juan364. Juan364 offers online sabong with live streaming from licensed arenas — you can place your bets on Meron, Wala, or Draw in real time from your phone or desktop. Sabong events are available on a regular schedule throughout the week. Minimum bet amounts and available events are shown in the sabong lobby when you log in.

Yes. PBA (Philippine Basketball Association) games are among the most actively bet-on sports events on juan364 during the PBA season. Betting markets available for PBA games typically include match winner, point spread, over/under totals, and live in-play betting on selected matches. In addition to PBA, juan364 also covers NBA, FIBA tournaments, boxing (including Filipino fighters), UFC cards, and various international sports — all available for in-PHP wagering.

Juan364 offers a welcome bonus for newly registered players who make their first qualifying deposit. The exact welcome bonus amount and structure may change periodically — the current offer is always displayed on the juan364 homepage and the promotions page after you log in. Welcome bonuses are credited to your account automatically after the qualifying deposit is confirmed. All welcome bonuses are subject to wagering requirements before any winnings can be withdrawn.

A wagering requirement (also called a playthrough or rollover requirement) means you need to wager the bonus amount a specified number of times before any winnings derived from that bonus can be withdrawn. For example, if you receive a ₱500 bonus with a 30x wagering requirement, you need to place a total of ₱15,000 in bets before those winnings become withdrawable. Juan364's standard wagering requirement is 30x the bonus amount unless the specific promotion states otherwise. Wagering must be completed within the bonus validity period.

Not always. Different game types may contribute differently toward a bonus's wagering requirement. Typically, slots contribute 100% of each bet toward wagering, while table games like baccarat or roulette may contribute a lower percentage (commonly 10–20%). Sports betting contribution rates vary by bonus. The exact contribution rates for each game category are always specified in the terms of the relevant promotion — check these carefully before choosing which games to play with your bonus balance.

Yes. Juan364 runs a loyalty programme where players earn points for every wager placed across eligible games. Points accumulate toward VIP tier upgrades — higher tiers unlock benefits including faster withdrawal processing, dedicated account management, exclusive reload bonuses, higher betting limits, and invitations to special promotional events. Your current tier status and points balance are visible in your juan364 Account Settings. The programme is automatically available to all registered and verified players.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the associated wagering requirements are fully met. If you wish to withdraw before completing the wagering requirement, juan364 will process your withdrawal of your real-money balance only, and the bonus funds plus associated winnings will be forfeited at the time of withdrawal. This is standard practice across all PAGCOR-aligned online gaming platforms in the Philippines. Always check the specific bonus terms before activating any offer.

Juan364 operates in alignment with the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that oversees and licenses online gaming platforms in the Philippines. PAGCOR sets and enforces the standards for player protection, responsible gaming, anti-money laundering compliance, and age verification that juan364 follows. For specific licensing queries, you can contact PAGCOR directly through official Philippine government channels.

The 21+ minimum age for casino-style online gambling is mandated by Philippine law and PAGCOR regulations — it is not a platform-level policy that juan364 chose independently. The higher age threshold compared to some other countries reflects the Philippines' approach to protecting younger adults from gambling-related financial harm. Juan364 enforces this strictly through date-of-birth verification at registration and government ID checks during KYC. Any account found to belong to someone under 21 is immediately terminated and reported to the relevant authorities.

You can activate self-exclusion on juan364 in under two minutes by contacting our live chat support team and requesting it — simply say "I want to self-exclude." No additional justification is needed. Exclusion options range from 24 hours up to permanent exclusion. Once active, your account is locked, deposits are blocked, and all promotional communications stop for the duration of the exclusion. Self-exclusion cannot be reversed before the chosen period expires. For more information, visit our Responsible Gaming page.

Juan364 provides a comprehensive set of responsible gaming tools accessible directly from your Account Settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cool-off periods (24 hours to 90 days), and full self-exclusion (24 hours to permanent). All tools are free, always available, and can be activated without contacting support first. Reducing a limit takes effect immediately; increasing a limit has a mandatory 48-hour delay to protect you.

Yes. Juan364 uses 256-bit SSL encryption for all data transmitted between your device and our servers — the same standard used by BPI and BDO online banking. Account passwords are stored using secure one-way hashing and are never accessible even by juan364 staff. Juan364 complies with the Data Privacy Act of 2012 (RA 10173) and has a designated Data Privacy Officer registered with the National Privacy Commission. For full details, read our Privacy Policy.

Some signs to watch for: spending more than you planned on a regular basis, borrowing money to fund gambling, chasing losses (continuing to play to win back what you've lost), hiding your gambling activity from family or a partner, feeling anxious or irritable when you can't play, or gambling to escape stress rather than for entertainment. If any of these ring true, visit our Responsible Gaming page — it has a full self-assessment guide and clear steps on how to use juan364's support tools. Our live chat team is also available 24/7, with no judgment.