Data & Privacy
This Privacy Policy describes how juan364 collects, uses, stores, discloses, and protects the personal information of users of the juan364 platform, accessible at juan364.app. Juan364 is committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable regulations in the Philippines. By creating a juan364 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
Juan364 is an online gaming and sports betting platform operated at juan364.app, serving Filipino players across the Philippines. In this Privacy Policy, references to "juan364", "we", "us", or "our" refer to the operator of the juan364 Platform.
For the purposes of the Data Privacy Act of 2012 (RA 10173), juan364 acts as the Personal Information Controller in respect of the personal data collected from users of the Platform. This means juan364 determines the purposes and means by which your personal data is processed. Where juan364 engages third parties to process data on its behalf, those third parties act as Personal Information Processors under our instruction and are bound by data processing agreements consistent with RA 10173 requirements.
Juan364 collects the following categories of personal information from users of the Platform:
Juan364 collects your personal information through the following means:
Juan364 uses the personal information we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and authentication | Name, email, mobile number, password, date of birth |
| Age verification (21+ compliance) | Date of birth, KYC documents |
| Identity verification (KYC/AML) | Government ID copies, selfie/facial image, proof of address |
| Processing deposits and withdrawals | Payment method details, transaction records |
| Delivering gaming services | Account data, game session records, balance information |
| Responsible gaming monitoring | Gaming activity, deposit patterns, self-exclusion status |
| Fraud prevention and security | IP address, device data, transaction patterns |
| PAGCOR and regulatory compliance | Identity, transaction, and gaming records |
| Customer support | Account data, chat transcripts, complaint records |
| Personalised promotions and communications | Gaming activity, preferences, contact details (with your consent) |
| Platform analytics and improvement | Anonymised usage data, device and session information |
Juan364 does not use your personal information for purposes incompatible with those listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.
Under the Data Privacy Act of 2012 (RA 10173), juan364 processes your personal information on the following legal bases:
Juan364 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only in the following circumstances:
Juan364 engages trusted third-party service providers to assist in operating the Platform. These providers act as Personal Information Processors under our instruction and may include:
All service providers are bound by data processing agreements that require them to process your data only on our instructions and in compliance with RA 10173.
Juan364 may disclose your personal information to the following authorities and bodies where required by law or in response to a valid legal process:
In the event of a merger, acquisition, corporate restructuring, or sale of substantially all of juan364's assets, your personal information may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
Juan364 retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, subject to any longer retention period required by applicable Philippine law.
Specific retention periods include:
Upon expiry of the applicable retention period, personal information is securely deleted or anonymised in accordance with juan364's data disposal procedures.
Juan364 implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
While juan364 takes its security obligations seriously and implements industry-standard measures, no data transmission over the internet or electronic storage system is completely secure. In the event of a data breach that affects your personal information, juan364 will notify you promptly in accordance with our obligations under RA 10173.
The juan364 Platform uses cookies and similar tracking technologies to improve your experience, maintain session security, and analyse Platform usage. A cookie is a small text file stored on your device by your web browser when you visit a website.
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling essential cookies will prevent you from logging in to your juan364 account or using certain Platform features. Disabling analytics or marketing cookies will not affect your ability to use the Platform.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal information held by juan364:
Request a copy of the personal information juan364 holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete personal information held in your juan364 account or our records.
Request deletion of your personal information where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
Object to the processing of your personal data where juan364 relies on legitimate interests as the legal basis, including processing for direct marketing purposes.
Receive a copy of the personal data you provided to juan364 in a structured, commonly used, machine-readable format.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
To exercise any of the above rights, contact the juan364 Data Privacy Officer via live chat or the support email listed in Section 15. Juan364 will acknowledge your request within five (5) business days and respond substantively within thirty (30) calendar days, as required by NPC regulations. Identity verification may be required before juan364 can process your request.
Please note that certain rights are subject to limitations where data processing is required for legal compliance, fraud prevention, or other overriding legitimate interests — particularly in relation to KYC and AML records which juan364 is required to retain by PAGCOR and AMLA regulations regardless of an erasure request.
The juan364 Platform is strictly restricted to individuals who are 21 years of age or older, in accordance with PAGCOR regulations and Philippine law governing online casino-style gambling. Juan364 does not knowingly collect personal information from any person under the age of 21.
Age verification is performed at the time of registration through mandatory date-of-birth collection and, for higher-value transactions, through KYC document review. Where juan364 discovers or has reasonable grounds to believe that a user is under 21 years of age, the account will be immediately suspended, all pending transactions will be held, and the matter will be referred to the relevant regulatory authorities as required.
If you are a parent or guardian and believe that a person under 21 years of age has created a juan364 account, please contact our support team immediately via live chat so that we can investigate and take appropriate action.
Juan364 operates primarily within the Philippines and processes the personal data of Filipino users within Philippine-based infrastructure where possible. In cases where juan364 engages service providers whose servers or processing infrastructure are located outside the Philippines — such as certain cloud hosting or analytics providers — personal data may be transferred internationally.
Where such transfers occur, juan364 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required by RA 10173, including through contractual data processing agreements and standard contractual clauses as approved by the National Privacy Commission.
The juan364 Platform may integrate with third-party services — including payment gateways, game content providers, and analytics tools — that operate under their own privacy policies. Juan364 is not responsible for the privacy practices of third parties. Where third-party services are used in connection with the Platform, juan364 selects partners whose data practices are consistent with juan364's own privacy standards and RA 10173 requirements.
Payment processing through GCash, PayMaya, BPI, BDO, and Metrobank is subject to the respective privacy policies and terms of those financial service providers, in addition to this Policy. Juan364 encourages you to review the privacy policies of any third-party services you use in connection with the Platform.
Juan364 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by email to your registered address and/or by posting a prominent notice on the Platform, with a minimum of fourteen (14) days' notice before the changes take effect.
The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. Your continued use of the juan364 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised Policy. We recommend reviewing this page periodically to stay informed of how juan364 handles your personal information.
Juan364 has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact us through the following channels:
Juan364's support team serves Filipino players across Metro Manila, Cebu, Davao, Makati, Quezon City, and all regions of the Philippines. For formal data privacy complaints that cannot be resolved through our internal process, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines.
Our Privacy Commitments
Privacy at juan364 is not just a legal requirement — it's a fundamental part of how we build trust with every Filipino player on the platform.
Every piece of data you send to and receive from the juan364 Platform — login credentials, payment details, personal information — is protected by 256-bit SSL encryption, the same standard used by major Philippine banks including BPI and BDO.
Juan364 processes Filipino player data in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), overseen by a designated Data Privacy Officer registered with the National Privacy Commission (NPC).
Juan364 does not sell, rent, or license your personal information to any third party for commercial purposes. Your data is used exclusively to operate your account, process transactions, and comply with regulatory requirements.
Your rights under RA 10173 — access, rectification, erasure, objection, and portability — are exercisable at any time by contacting the juan364 Data Privacy Officer via live chat, with responses guaranteed within 30 calendar days.
Juan364 retains your personal data only for as long as required by applicable law and our legitimate operational needs. Data no longer required is securely deleted or anonymised in accordance with our data disposal procedures.
In the event of a data breach affecting your personal information, juan364 will notify affected users promptly and report to the National Privacy Commission within 72 hours, as required by NPC Circular 16-03 on data breach management.
Play with Confidence
You now know exactly how juan364 handles your personal information — transparently, lawfully, and with your rights front and centre. Register with confidence knowing your data is in safe hands. Must be 21 years or older to play.
To create your account or sign in, visit the juan364 Login page via the navigation menu above. Must be 21+. Please play responsibly.
Responsible Gaming at juan364. All services and games on the juan364 Platform are restricted to individuals 21 years of age or older, in compliance with PAGCOR regulations. Gambling is for entertainment only — never bet more than you can afford to lose. For self-exclusion options, deposit limits, and responsible gaming resources, visit our Responsible Gaming page.